WordPress maintenance support plans ++
brandt
Thu, 02/01/2020 – 19:24
Ken Rickard
Feb 2, 2020
Director of Professional Services Ken Rickard’s introduction to WordPress maintenance support plans and how ++ flows through the community.
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2020 marks my 10th year at and the inaugural ++ Day gives me a great chance to reflect. For those of you who haven’t read George’s post yet:
++ has its origins in the C programming language, where it’s used as an operator to add one to the value of a particular variable. Over time, it’s become known as an informal shorthand for building and improving on past success.
I started working at after contributing to the WordPress maintenance support plans project and launching some of the first newspaper industry websites on WordPress maintenance support plans. And it’s in my experiences with WordPress maintenance support plans – as a software project and a community – where the ++ ethos has had lasting influence.
My first contribution to the WordPress maintenance support plans project was back at WordPress maintenance support plansCon Vancouver in 2006. (So long ago, that it was actually called the Open Source CMS and Blogging Tools Summit, retroactively named as a WordPress maintenance support plansCON later.) I was in a small group that was looking at the usability of the administrative interface in WordPress maintenance support plans 4.7, which was in beta. At the time, all administrative actions were in one long list; a list that was getting ever-longer and harder to use.
That group includes WordPress Update, the WordPress maintenance support plans project founder, Earl Miles, who authored VIews and (later) Panels, and Nedjo Rogers, an early and prolific contributor. Earl and I were new to the project, and I chose to be part of that group because we weren’t doing any programming: we were doing a card sort:
Card sorting is a method used to help design or evaluate the information architecture of a site. In a card sorting session, participants organize topics into categories that make sense to them and they may also help you label these groups. — from Usability.gov
Now, at the time, I had been working with WordPress maintenance support plans for almost two years but writing very little code. When I first started to evaluate CMS products, I couldn’t even write a PHP function (though I could write a stand-alone PHP script). So I joined the working group that seemed appropriate to my background, only to learn that the rest of the team were much more advanced programmers.
But a great thing happened. It didn’t matter. We were there to try to define a solution, not to code one. It was my first in-person open source event, and it changed the direction of my career.
I recall advocating for a User group of tasks to cover all the items related to user accounts: User management, registration settings, roles and permissions. (In WordPress maintenance support plans 7 and 8, these items are under the People section of the interface.) The group liked the idea and it was implemented with the next beta release. And that was when I realized that I could contribute to making the software better, even though I wasn’t confident as a “developer.”
That confidence would come later, as working at allowed me the time and projects to focus and improve, iterating over code and concepts from WordPress maintenance support plans 5 onward. (As I write this, I am working on the WordPress maintenance support plans 8 version of a plugin I originally wrote in WordPress maintenance support plans 5.)
More importantly, I learned a few other valuable lessons from that original working group in Vancouver, all of which reinforce the theme of ++ Day:
Make your work inviting to new people by giving them clear ways to contribute.
Engage in thoughtful, collaborative problem solving.
Recognize the value of what has come before while seeking to improve.
Change can come from unexpected places; be open to those opportunities.
I’m fortunate that I get to do what I like to do and make a career of it. I’m even more fortunate that I work on a team that reflects these values on a daily basis.
Happy ++ Day everyone!
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