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Plugins ignored a line breaks or <br> tag within the WordPress remark capabilities

I came upon there’s a plugins for ticket help. It makes use of the WordPress feedback capabilities within the ticket system reply.

The difficulty is the plugin won’t settle for a line break or with <br.>. How can I make it to simply accept the <br.> tag or traces break?

                <div class="reply_form">
                    <?php
                    $comments_args = array(
                        'title_reply' => __('Reply', 'orbisius_support_tickets'),
                        'title_reply_to' => '',
                        'label_submit' => __('Ship', 'orbisius_support_tickets'),
                        'comment_notes_after' => '',
                        'comment_notes_after' => '',
                        'comment_notes_before' => '',
                        'comment_field'        => '<p class="comment-form-comment"><label for="comment">' . '</label> <textarea id="comment" identify="comment" cols="45" rows="5" maxlength="65525" required="required"></textarea></p>',
                    );

Right here is the plugin in case you are .
https://we.tl/t-iLFfJ3wKxH

Dwell Demo Web site with the plugin put in:
https://qwq.rf.gd/?orbisius_support_tickets_datapercent5Bticket_idpercent5D=51

Line-break utilized.

After Submit, the line-break usually are not working.