Often websites are upgraded to WordPress maintenance support plans 8 because the time has come for a new, fresh look in order to generate business and attract new customers or members. This does not affect the separate member or customer section per se. There the emphasis tends to be on integrated tools for providing support to the users and these tools do not need to be upgraded that often.
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XIO Blog: Combining Cheap WordPress maintenance support plans 7 and 8: a new public site in Cheap WordPress maintenance support plans 8, maintaining a separate login site for customers or members in Cheap WordPress maintenance support plans 7
